Archive for the ‘Outsourcing’ Category

New publication: “Lead Market Factors for Global Innovation: Emerging Evidence from India”

Tuesday, April 5th, 2011

Lead Market Factors for Global Innovation: Emerging Evidence from India

By: Rajnish Tiwari and Cornelius Herstatt

Hamburg University of Technology (TUHH)

Institute for Technology and Innovation Management

Schwarzenbergstrasse 95, D-21073 Hamburg, Germany

Tel. +49 – (0)40 – 42878 3776 / Fax: +49 – (0)40 – 42878 2867

http://www.global-innovation.net/

Abstract

Securing access to “lead markets” is generally regarded as a key driver for the increasing globalization of innovation since these are considered to be “early indicators” for emerging customer needs. Such markets, therefore, offer a good chance of uncertainty reduction for in the innovation process of firms.  Lead markets are generally defined in terms of product segments within national boundaries and are thought to exist in economies with high per capita income, highly sophisticated markets and high international visibility.

We argue that there is increasing evidence of lead market tendencies in certain emerging economies, e.g. India. Both domestic and foreign-owned firms there, in recent years, have produced several internationally acclaimed “frugal innovations”, such as the Tata Nano or GE’s handheld ECG machine Mac400. Using several examples we demonstrate that India seems to have emerged as a global hub for low-cost, frugal innovations.

In this paper, we seek to crystallize the role of lead markets in globalization of R&D and identify the need for an update/extension to better reflect the changed ground realities. On the basis of emerging evidence we propose that sustained economic growth, voluminous markets, strong domestic technological capabilities, presence of foreign-owned R&D, and favorable government policies may be able to offset some of the disadvantages rooted in traditional deficiencies. Engaging a developing country lead market may be useful for firms in securing better access to markets at the bottom of the economic pyramid worldwide.

Keywords: Lead Markets; Global Innovation; Globalization of Innovation; Internationalization of R&D; Bottom of the Pyramid; Frugal Innovations

Download links:

1. http://www.global-innovation.net/publications/PDF/Working_Paper_61.pdf

2. http://www.tu-harburg.de/tim/downloads/arbeitspapiere/Working_Paper_61.pdf

Tech Mahindra opens a new development centre in Bonn, Germany

Friday, March 18th, 2011

Delivering end-to-end Telecom solutions closer to customers

Bonn, 10th March, 2011: Tech Mahindra, India’s leading provider of solutions and services to the telecommunications industry and part of the US $ 8.25 Billion, Mahindra Group, announced the inauguration of its development centre in Bonn, Germany. The state-of-the art facility located in Sirius Business Park, encompasses fully-equipped infrastructure to service clients in Germany as well as Central Europe. Tech Mahindra, providing end-to-end telecom solutions to Telcos globally, has an annual turnover of US$ 976.6 Mn, of which, annual turnover of US$ 976.6 Mn, of which, the contribution of Europe is almost 54%. Within Europe, Germany is the largest revenue contributing country after UK, for Tech Mahindra. The company started its operations in Germany more than 10 years back with offices in Munich and Dusseldorf. Through this strategic move Tech Mahindra plans to further leverage its proven capabilities as a transformation partner and provide an array of business and technology, closer to the customer.

Speaking on the occasion, Mr. Rishi Bhatnagar, AVP-Tech Mahindra said, “As a global player and leader in the Telecommunications domain, we are always keen on strengthening our local front-end capabilities in the region. This development centre will intensify Tech Mahindra’s reach, traction and growth plans within Germany, and enable us to transfer value advantage to our customers. Currently, we have three large engagements in Germany, supporting our Telcos with end-to-end development, Managed Services, large scale legacy outsourcing and transformation among others services. For Tech Mahindra, Europe is a critical market with immense potential and growth.”

The company has a global footprint in 25 countries with 126 clients worldwide. This new facility, equipped with world class infrastructure, will focus on building up localized capabilities to serve Tech Mahindra’s European clientele.

About Tech Mahindra

Tech Mahindra is a leading provider of solutions and services to the telecommunications industry, part of the US$ 8.25 Billion Mahindra Group, India. With total revenues of US $ 976.6 million for FY0910, Tech Mahindra serves telecom service providers, telecom equipment manufacturers, and software vendors. Tech Mahindra enables clients to maximize return on IT investment by providing solutions which help the clients achieve shorter time-to-market, reduced total cost of ownership, and high customer satisfaction. Tech Mahindra achieves this through its domain and process expertise, distinctive IT skills, research and development, and proven innovative delivery models. Assessed at SEI-CMMi Level 5, Tech Mahindra is supported by over professionals from across the globe who provide a unique blend of culture, domain expertise and in-depth technology skill-sets.

For more details please contact:
Smriti Dave
Tel. +91 20 6601 8100, Extn.1779
Mobile: +91 9881124858
corporate.communications@techmahindra.com

Source: Company press release

Why and how to establish an Engineering & Design Business in India? A German Perspective

Tuesday, December 21st, 2010

Hamburg (14.12.2010): India, of late, has seen significant inflows of foreign direct investment (FDI) projects in the areas of engineering and design business. Many firms, for example in the automotive and aerospace businesses, do not rely solely on outsourcing/offshoring of engineering and design work to third-party providers in India, rather preferring to establish own (captive) centres in India to cater to global as well as domestic Indian markets.

A recent study by Department of Scientific and Industrial Research, Government of India, revealed that “the most common reason […] for establishing R&D centres in India was availability of skilled Manpower (75.8%), followed by Proximity to Indian market (67%), existing S&T infrastructure (36.4%) and government’s conducive policies (21.2%)”. On similar lines, the annual Global Services Location Index published by business consultancy A.T. Kearney has been placing India on the forefront of offshoring business. Another study by Booz & Company in 2008 saw India emerging “as the 2nd largest preferred destination for global R&D and innovation with US$ 12.9 billion of R&D investment being poured in India by 184 top R&D companies globally”.

Many German companies, including a number of small and medium-sized enterprises (SMEs), have sought to access India’s perceived strengths in these areas and set up engineering and design facilities to tap into the innovation potential in India. At the same time various newspaper reports and personal experiences narrated by many a foreign manager have suggested massive problems in India which often relate not only to widely known infrastructure problems but also to numerous other aspects such as recruitment of really qualified personnel, extremely high attrition rates, and difficulties in cross-cultural communication even while supposedly speaking the same language, i.e. English.

German-Indian Round Table in Hamburg therefore takes pleasure in announcing an event dedicated to the topic of successfully establishing and managing R&D related business in India. “We are glad to have been able to win over Mr. Karsten Papmeyer, Managing Director of Bremen-based GENSULT GmbH as guest speaker to share his experiences and insights in managing engineering & design subsidiaries in Delhi and Chennai”, says Rajnish Tiwari, Head of GIRT in Hamburg, adding that Mr. Papmeyer has an enormous amount of experience and an inspiringly positive-yet-realistic attitude for opportunities offered by India.

The title of Mr. Papmeyer’s talk would be: “Running an Engineering and Design Business in India: 3 years of experience from a German company’s perspective”. The talk would be held in English and cover the following topics:

  • Reasons for selecting India (and, e.g., not Rumania)
  • Experiences in founding the firm
  • Mastering the cross-cultural challenges in managing the firm and individual projects
  • Recruitment of engineers in India
  • Critical success factors
  • Why and how the German management had to first learn many things afresh, especially to think differently

Additionally, we will take stock of new economic/political developments which possibly have a bearing on Indo-German and/or Indo-Hamburg relations.
The GIRT meeting will take place on Monday, 24th January 2011, at 18:30h in Hotel Baseler Hof (Esplanade 11, 20354 Hamburg) and is in principle open to everyone with interest in Indo-German business relations. The meeting takes place in the form of a “Stammtisch”, whereby each participant is expected to consume his or her evening meal at the meeting and pay for own consumption of food and beverages.

We cordially invite and look forward to welcoming an interested and interesting audience of decision-makers from the Indo-German business spectrum. Registration is possible via e-mail to tiwari@tuhh.de by January 7, 2011. Since seating capacity is limited we will send the confirmed participants a confirmation of the registration.

About German-Indian Round Table (GIRT)

The German-Indian Round Table (GIRT) was founded in 2001 and forms a loose federation of businessmen and entrepreneurs with strong ties and interests in India. GIRT is targeting to inform about India and strengthen Indo-German business relations. Members of GIRT support cultural and social activities related to India. German-Indian Round Tables are organised regularly in Aachen, Berlin, Düsseldorf, Frankfurt, Hamburg, Hanover, Leipzig/Halle, Munich, Nuremberg, Stuttgart und New Delhi/Gurgaon. GIRT connects about 3,000 people from the Indo-German business community. The head of the local GIRTs and the speakers work on a non-profit basis. Since February 2010 Dr. Andreas Waldraff from Berlin is the chairman of the GIRT. (Further information: www.girt.de / www.girt.in)

The Hamburg Chapter of GIRT is headed by Mr. Rajnish Tiwari from Hamburg University of Technology (TU Hamburg-Harburg). Mr. Tiwari works there as a Research Associate at the Institute for Technology and Innovation Management and leads the Research Project “Global Innovation” (www.global-innovation.net). He has done extensive research on Indo-German business relations and is a co-initiator of the India Week in Hamburg (www.india-week-hamburg.org).

Press Contact:

Rajnish Tiwari (Phone: +49 (0)40 42878 3776, tiwari@tuhh.de)
Sven Andressen (Phone: +49 (0)421 1617708, sa@indienaktuell.de